Guided by the idea of providing our customers with high-quality service, we have created the Premium Partner Initiative, which aims to distinguish, based on certain criteria, medical institutions with a contribution to the establishment of good practices, quality of services and excellent service.

One of our main missions, as the insurance company of longest standing in Bulgaria, is to work for the constant improvement of the quality of our services, with the main importance being given to the development of the health business.

The main objective and focus is to become distinguishable in the market by providing high-quality products and first-class services to our customers. Through numerous initiatives this year, together with the medical institutions from the Premium Segment, we will meet the constantly growing expectations of the health insurance market in Bulgaria.

Methodology of segmentation

In order for a medical facility to be designated as a "Premium Partner", it should meet predefined criteria, including: number of outpatient care services used by insured persons, average price of an examination, quality of service, number of persons undergoing prophylaxis, etc.

We have tried to ensure that the methodology reflects as objectively as possible the important criteria for DZI, aiming to promote good practices, customer experience, service and interaction.

We intend to continue the initiative and to carry out additional evaluation and segmentation at the end of the year, and the main criterion that will be used to evaluate the quality of the service will be the feedback on satisfaction with the services of DZI.  Our aspiration is to create added value for the customers and partners of DZI.

We also share with you the list of our Premium Partners for 2023, distinguished for their contribution:

Top 30 Medical Facilities