Upon a claim under Freight Forwarder’s Liability Insurance

Claim Notification

You may submit a claim request and/or notification about an occurred insured even via:

Submitting a written Notification using the Insurer’s template:

Online Claim Notification - Submit here
Head Agencies/Agencies or Offices in the country
Company HQ, Non-motor Claims

Should you need assistance, you may call the Contact Center at:

Guidelines upon occurrence of an insured event

You should notify immediately the competent authorities upon occurrence or becoming aware of occurrence of an insured event (such as theft, fire and/or road accident)
You must take the necessary damage containment actions
When the presumed damage amounts to:
- over EUR 1000, occurred abroad, and
- over BGN 500, occurred on the Republic of Bulgaria’s territory it is necessary to engage a Loss Adjuster.

Loss Adjusters abroad depending on the location of event occurrence, may be found at the following link:
http://agency.lloyds.com/map#united%20kingdom

Contact details of Loss Adjusters for Bulgaria:

email: office@fidelitasgroup.com | phone: +35970033990

Compiling photographic material:

The photographic material should comprise close-up and full-view images, providing information about event type and nature, and damage caused. Submitted images shall have to be of the vehicle’s license plate and cargo space, showing cargo stowing, respectively, fixing, general overview of goods (in unloaded and sorted condition), established damage, etc.

Needed Documents

Required documents upon a registered claim:

Claim Notification - a form as per Insurer’s template
Waybill, bill of lading, air waybill, warehousing document, etc.
Freight forwarding contract
Accident report
Photographic material
Claim by the cargo owner
Cargo value invoice
Packing list
Declaration Statement on the existence/lack of cargo insurance
Expenditure documents for damage recovery - invoices and/or cost-proving documents
All other documents, required under the relevant international conventions and agreements for the respective freight forwarding service
A Certificate of a beneficiary’s bank account

Depending on the specifics of each particular case and the type of forwarding service, DZI may also require other documents, apart from the above mentioned, by providing the respective arguments in writing.

Print list

Upon fire, road accident or theft of the transported cargo:

A document of the respective competent authority – Document from the Fire Safety Service, Police Report, Traffic Accident Report and/or else
The final act of pre-litigation procedure conducted – if the case has been investigated