Upon a claim under Medical Expenses in Case of an Illness or Accident, while Travelling Abroad with Ensured Assistance insurance

Claim Notification

Upon occurrence of an insured event the Insuree is obliged to contact the Insurer /Assisting Company immediately, however not later than 3 (three) business days after the insured event’s occurrence, at the 24/7 hotline of DZI Customer Service Centre:

+359 700 16 166

Claim Instructions

Immediately, however not more than 3 (three) business days following an insured event’s occurrence, you should contact the Insurer/Assisting company via the 24/7 Customer Service Centre
You should provide the Insurer/ Assisting company with your full name, Personal ID Number, insurance policy/certificate number, your whereabouts and the nature of the problem
Upon request of the Insurer /Assisting company, you should provide additional information to fully clarify the circumstances, having triggered the insured event, in view of defining the indemnity amount
In the cases when the Insuree has covered the expenses himself/herself, he/she should inform the Insurer within 7 business days of his/her return

Needed Documents

Insurance Policy
Claim Notification Form
Medical documents - originals
Cost-proving documents - originals
Travel-related documents - copies of airplane tickets /booking confirmation
Copy of a Birth Certificate and a Bank Account Statement - in cases when the Insuree is a minor
Certificate of Death - for payment of indemnity upon death due to an accident
Business trip order - upon insurance for multiple business-related travels
Bank Account Certificate

As per the specifics of each particular case DZI may also require other documents, apart from the above stated, by providing the respective arguments in writing.