Upon a claim under Railway Vehicles Insurance

Claim Notification

You may submit a claim request and/or notification about an occurred insured even via:

Submitting a written Notification using the Insurer’s template:

Online Claim Notification - Submit here
Head Agencies/Agencies or Offices in the country
Company HQ, Non-motor Claims

Should you need assistance, you may call the Contact Center at:

0700 16 166

Guidelines upon occurrence of an insured event

Immediately upon occurrence or becoming aware of occurrence of an insured event, you should initiate all reasonable measures to prevent, reduce and/or contain damage, as well as you should immediately notify the competent authorities and services
Detailed photographic material about the damage should be prepared
Within 7 working days from becoming aware of an ocurred insured event, you should notify the Insurer about it

Needed Documents

Insured event notification as per Insurer’s template
Internal Statement of Findings about the event occurred
Damage recovery invoice or another expenditure document
A document of ownership of the damaged railway vehicle
A written explanation by the railway vehicle driver
Detailed photographic material of the damage sustained
Bank Account Certificate

As per the specifics of each particular case DZI may also require other documents, apart from the above stated, by providing the respective arguments in writing.

Print list

Upon fire, traffic accident, theft or else:

A document of the relevant competent authority, in case of a traffic accident, theft, fire, etc. (Regional Police Department, Regional Fire Safety and Population Protection Service, Ministry of Interior or else)
The final act of the conducted pre-litigation procedure – if the case has been investigated