Upon a claim under Property Insurance

Claim Notification

You can file a claim request:

Via the Contact Center - by calling:

0700 16 166

Via an online Claim Notification:

Submit here

by visiting the nearest office:

Find a DZI office

Within 3 (three) working days from becoming aware, while upon a theft and robbery - within 24 (twenty four) hours.

Claim Instructions

Notify immediately the competent authorities (Fire Safety and Population Protection Service, Ministry of Interior, electricity distribution company or other authorities, as referenced in the statutory documents) upon occurrence or becoming aware of an insured event’s occurrence, while upon theft and robbery, you should provide them with an inventory/list of missing property items
Provide full and accurate data about your bank account, to which payments on the part of the INSURER should be made, unless you claim in-kind damage recovery
Initiate the necessary actions for damage containment and follow the instructions of the INSURER
You should not change the condition of the damaged property without the INSURER’s written consent
Allow access of the INSURER to the damaged property for the purpose of conducting an inspection
Present to the INSURER in writing any requested information, data, documents and other evidence, directly related to the ascertainment of the event and the amount of the damage

Needed Documents

Insurance policy - a copy
Certificate of a valid bank account of the person, entitled to receive the insurance indemnity

As per the specifics of each particular case DZI may also require other documents, apart from the above stated, by providing the respective arguments in writing.

Print list

Upon fire:

Upon intentional fire and explosion:
- A certificate, issued by the respective Regional Fire Safety and Population Protection Service (RFSPPS)
- A document from the Police - in case the site has been visited by the competent authorities
- The final act of a conducted pre-litigation procedure - if the case has been investigated
Upon a thunderbolt strike:
- A certificate, issued by the National Meteorology and Hydrology Institute (NMHI)
- A document certifying thunder protection worthiness
Upon collision or fall of a manned aircraft:
- A document from the competent authority
- he final act of a pre-litigation procedure conducted - if the case has been investigated